Support

Talk to Engineers, Not Ticket Queues

At GForge, you won’t get lost in an automated support maze. Our engineering team provides direct, personal assistance — typically within one business day, often sooner. We’re a small company that treats every customer like a partner.

Phone and video support available for customers with active contracts

Real Engineers, Real Answers

Your support requests are handled by the same engineers who build GForge. No scripted responses, no escalation delays — just people who understand your technical challenges and can solve them.

Fast Response Times

We respond to support requests typically within one business day — often much sooner. Customers with active contracts can reach us directly during business hours for urgent issues.

Migration Assistance Included

Moving from Jira, GitLab, or GitHub? We’ll help migrate your data as part of onboarding — your team doesn’t waste time on the transition, and all tasks, wiki entries, and commits are ready when they arrive.

Live Training & Walkthroughs

Every customer gets personal onboarding, including live web conferencing sessions to configure GForge for your team’s workflow. Not just documentation — hands-on guidance from our team.

Self-Service Resources

Find Answers Instantly

Comprehensive documentation, tutorials, and API references — everything you need to get the most out of GForge.

GForgeNext Manual

Complete user documentation covering installation, configuration, project administration, and daily usage.

View Documentation →

Ask AI

Download our docs and use ChatGPT, Claude, or any AI to get instant answers about GForge features and deployment.

Ask AI About GForge →

Video Tutorials

Step-by-step video walkthroughs for getting started, project setup, sprint management, and advanced features.

Watch on YouTube →

REST API Documentation

Full API reference for integrations, automation, and custom tooling. Build on top of GForge with confidence.

Explore API Docs →

FAQ

Quick answers to common questions about features, licensing, deployment options, and troubleshooting.

Browse FAQ →

Installation Guide

Detailed guides for online and offline installation, Docker deployment, and air-gapped environments.

Installation Docs →

gforge-cli

Command-line interface for managing tickets and branches from your terminal. Perfect for developers who live in the CLI.

Get gforge-cli →

Existing Customers

Active GForge subscription holders

Full support included with your subscription. Create tickets directly in GForge or email our support queue for the fastest response.

Direct ticket tracking in GForge
Email support with fast turnaround
Web conferencing for complex issues

Prospective Customers

Evaluating GForge for your team

Questions about installation, sizing, compliance, or how GForge fits your specific needs? We’re here to help you make the right decision.

Technical architecture consultation
Sizing and deployment guidance
Custom demo and walkthrough
Migration planning from existing tools

Per-Incident Support

Pay-as-you-go assistance

Not a current subscriber but need expert help with a critical issue? Our engineers are available for one-time support engagements.

$120 per hour, 3-hour minimum engagement
Expert GForge engineering support
Upgrades, troubleshooting, configuration

Jira GitLab GitHub

GForge

Your data, your history, your workflows — all preserved.

Migration Services

Switching to GForge? We’ll Handle the Heavy Lifting

Moving from Jira, GitLab, GitHub, or another tool doesn’t have to be painful. Our team handles data migration as part of your onboarding — so your team can focus on work, not transition logistics.

Complete data migration — tickets, projects, users, attachments, and history
Wiki and documentation import — preserve your team’s knowledge base
Git/SVN repository transfer — keep your commit history intact
Custom field mapping — align your existing workflows with GForge
Team training — live walkthroughs to get your team productive immediately

Discuss Your Migration

What are your support hours?

Our support team is available Monday through Friday during US Eastern business hours. Email and ticket responses typically happen within one business day. Customers with active contracts can reach us directly during business hours for urgent issues.

How do I access support if I’m an existing customer?

You have two options: create a ticket directly in our GForge instance, or email support@next.gforge.com. Both route directly to our engineering team.

Do you offer phone support?

Yes, phone and video conferencing support is available for customers with active subscriptions. You’ll receive direct contact information as part of your onboarding. All customers also have access to email support and ticket tracking with fast response times.

Can you help us migrate from Jira or another tool?

Absolutely! Migration assistance is included as part of onboarding. We’ll help transfer your projects, tickets, wikis, and repositories from Jira, GitLab, GitHub, or other platforms. Contact us to discuss your specific migration needs.

What if I need help with an air-gapped installation?

We specialize in supporting defense, aerospace, and regulated industries with air-gapped deployments. Our offline installer includes all dependencies, and we provide documentation specifically for disconnected environments. For complex deployments, we offer web conferencing support or can arrange secure communication methods as needed.

Is there a community forum or user group?

While we don’t have a traditional community forum, our support model means you’re always talking directly to our team — not waiting for community responses. For tips and tutorials, check out our YouTube channel and blog.

Can I request new features?

Yes! We actively take feature requests from customers and add them to our roadmap. Many of our most-loved features came directly from customer feedback. Don’t see something you need? Let us know — we can often find an existing solution within GForge or prioritize it for development.

Ready to Get Started?

Experience Support That Doesn’t Suck

Try GForge free with up to 5 users, or talk to our team about your specific needs. Either way, you’ll discover what real support looks like.

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